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Reservations should be confirmed by telephone, facsimile or email with details of your debit or credit card.

Provisional reservations are 'pencilled' for 1 working day only. On receiving a confirmation, an acknowledgement and receipt (where deposits are received) are sent by return.

We will always make every effort to provide Guests with the Room of their choice, but must reserve the option of room allocation. Should it be necessary to alter room allocation, for any reason, we shall endeavour to provide one with at least as good as facilities.

On the rare occasion when damage occurs, by negligence or a deliberate action taken by a Guest, which directly or indirectly causes loss to the Guesthouse. The Guest agrees to indemnify such losses, and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.

If keys are taken on your departure from the guesthouse we will deduct £10 from your credit/ switch card to cover the cost of replacement keys and inconvenience.

For all bookings of 5 or more people we reserve the right to take a bond of £200 on arrival to cover for any breakages, damage to the room or disturbance at night. this is refunded once the room has been checked after departure. Any guests staying will be charged a £50 fee if they cause noise or disturbance to other guests and the owners.

Cancellation Policy.

When a reservation is made, by telephone or in writing, and accepted, a contract exists between the Guest and the guesthouse. If for any reason the reservation is cancelled, in full or in part, a breach of contract exists. The guesthouse reserves the right to cancel a booking on any grounds it feels are necessary and will honour no liability by doing so. However the guesthouse will make every effort to find alternative accommodation for the guests, but it is not bound to do so.

Cancellations giving at least 7 days notice will have deposits returned in full, with no deductions. For shorter periods of notice, the guesthouse retains deposits.

Late Cancellations - Where notice of cancellation is received within 7 working days of the first reservation date, then the following conditions apply. The Guesthouse will make every effort to re-let the accommodation, and therefore reduce the llikely losses for the Guest.

If at the end of the reservation period, despite the efforts made by the Guest House, the accommodation is not re-let, then the Guest House is entitled to claim damages which reflect the losses incurred as a result of the cancellation. This is the value of the reservation; less any re-let value achieved and deposits already paid.

Terms, Conditions, Contracts and Disputes are determined under Scottish Law.

Robbs Guest House 'closes' for arrivals at 2100 hours, unless notified previously by incoming guests, at which time outstanding reservations are assumed to be non-arrivals. Non-arrivals are 'late cancellations'.

The latest check out time is 10.30 am. Late-Check out will incur a charge equivalent to the previous days rate.